12:47 PM in response to dynamo366 In response to dynamo366. As of 3 days ago, each time I put the MBP to sleep, on waking I cannot use the Open command from the File menu withoutbootable usb key, hard drive format, os x sierra clean installation and personal data recovery with time machine and of course I have tried contacting the.macOS Speciality level out of ten: 10. Worked fine for about a month.I need the Open command to open older MSW docs, which I initially thought were the cause of the problem until the same thing occurred without opening old docs. Hanging Word (must force quit). The findings on this forum have debated the 2GB claim find this requirement form.Starting Word from a pristine user account worked, so they concluded it is Apple's problem.Spent more hours with Apple: normal troubleshooting (restart, safe mode, etc.). They did the usual plus uninstalled and had me reinstall Office. I am going to sell my iMac, I just want to.Spent hours troubleshooting with Microsoft. Hi, how to format and erase hard drive for macOS 10.12 Sierra.
![]() They insist it is Microsoft's problem (corrupting prefs).After 2 hours trying to talk to Microsoft level 3 (and 2 disconnects), I gave up and wiped the preference files again so I could work. I had not changed anything since successfully using Word to open and save over 60 old documentsThe night before. Beachball hang and force quit. This worked until I quit Word and let the MBP sleep overnight. This pointed to corrupt preference files, so IRestarted with clean prefs. Cleaner For 10.12.3 Update Says ThatSo what can I do to resolve this issue?I have not found any resolution to this problem. Hang (spinning beach ball and force quit).My Software update says that 15.30 is the latest update. First action after wake was open Word doc fromFile menu. WhenI turn on the Mac's dictation settings, MSW Open command behaves as above (hangs). This is the problem, confirmed by Apple. It remains unresolved in spite of log files having been sent to the last of the Microsoft tech support reps who had contacted me. It is not worth repairing my system several times per day-impossible to work.UPDATE: After many hours of troubleshooting on my own, I located the problem. It happens, so far, only when using the Open command (not double clicking a document or choosing one from the Recent menu. I have not used PowerPoint enough to know. It does not happen with Excel. This happens whether I turn dictationOn before or after launching MSW. I cannot double click-I need the File>Open command to open OLD MSW documents. I can create new documents. I can open docs from the recently opened menu. Please referAs stated, I can double click on a newly saved. It has been weeks-no word from MS. They said they do not have ability to see what is happening in Word and suggested forwarding log files to MS engineers. ![]() Launched MSW and went directly to the Open command. I put it to sleep again and waited aboutAn hour before reopening. I opened a few documents, quit and deliberately put my computer to sleep via the Apple menu then immediately woke it. I have used process of elimination to identify problem prefs and remove them, but the problem re-creates itself.I hope someone will make a real effort to resolve this. One version works after sleep, the other does not.I cannot duplicate this issue in any other software (Excel, Quicken, TurboTax, etc.). When the Mac re-creates preferences from scratch in my main user account, they are different from those in the "clean" user account (I did not add or change anythingIn the clean account other than opening Word, creating a test doc, and taking screen shots of the Library prefs folder). I quit and put the computer to sleep with the clean account active.After an overnight of sleep, MSW still worked.I have taken screen shots and compared the 2 preference files and there are differences. I reopened Word and it worked fine. Open command worked (but I mistakenly quit MSW without cancelling the Open dialog box and that caused a hang). Tisky, you appear to work for Microsoft. They see the MS Word hang incident but cannot see MS code, so don't know what is causing this. They claim all in the OS is functioning as designed. It seems you have contacted our Microsoft support, please provide the service request number and we will check the service history about the issue. As the Word worked fine before, what did you do before the issue occurred? For example, did you update or install something?2. We would like to collect information below:1. As we test from our side in the same OS version and Word version with no issue, we would like to investigate more and we will contact the related team if itIs necessary. Set system preferences to no sleep. * Kindly Mark and Vote this reply if it helps, as it will be beneficial to more community members reading here.UPDATE: I started with clean preferences again. You can access the link below:Rena - * Beware of scammers posting fake support numbers here. To protect your privacy, I have sent you message via Private message. OK twice, then hang.Long story short, I turned off dictation in keyboards and accessibility. All OK.Re-set all system prefs a few at a time. Hang.Deleted old System Preferences pref to allow fresh to load. Apple.systempreferences file from previously saved prefs. All OK.Put my screen to sleep briefly. Restored my com.apple.dock.plist-relatedPreferences by dragging from old saved preferences. Mini movie maker for macIf my experimentation with Pages, etc. Dictation is something I use frequently, so not willing to simply not use it. If this is so, this is pretty clearly a Microsoft issue.Again, please advise whether you will fix it. Sleep may or may not be an issue if dictation is off. All OK so far.This may all be due to a bizarre random issue, but it appears that dictation preferences ON has some part in it.
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